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Rigel Track

Privacy Policy

Introduction

Rigel Track Call Taxi is committed to ensuring the privacy and security of your personal information. This privacy statement describes how Rigel Track Call Taxi gathers and makes use of the personal and non-personal information that You share on the Rigel Track application, either during the registration / booking process.

You implicitly consent to us collecting, disclosing, and using Your information to provide transport services in line with this privacy policy by using our platform.

You attest that Rigel Track Call Taxi has permission to gather, use, and disclose the information provided by the passengers who can use the service, the drivers you hire to provide transportation services, and the vendors who let drivers use their cars. By using this site, you acknowledge that you are responsible for following the terms and conditions of this privacy policy.

Thank you for entrusting Rigel Track Call Taxi with your information. Your privacy is our priority, and we are dedicated to maintaining the trust you place in us.

Definition

  • Driver: refers to a person who registers with and uses the Application/Customer support in order to offer passengers taxi services.
  • Passenger: refers to someone who makes a taxi service request through the Application/Customer support.
  • Vendor: refers to Individuals who make their vehicles available to drivers for use on the Rigel Track platform.
  • User: refers to Driver, Passenger and Vendor who use the application/Customer support.

Purpose

The Rigel Track Call Taxi Application/Customer support Privacy Policy serves several essential purposes to ensure transparency, trust, and protection of user data. The key objectives include:

  • Informing Users: The purpose of the privacy policy is to enlighten users about the collection, processing, and use of their personal data both during the enrolment process and while utilizing the Rigel Track Call Taxi service.
  • Establishing Trust: By clearly outlining data handling practices, the privacy policy establishes trust between the platform and the users. It assures users that their information will be handled responsibly.
  • Compliance with Regulations: The privacy policy ensures compliance with data protection laws and regulations governing the collection and processing of personal information. This includes adherence to regional and international privacy standards.
  • Defining Data Usage: It outlines the specific purposes for which user information will be used. This includes identity verification, communication, payment processing, and service optimization.
  • Security Assurance: The policy articulates the security measures in place to protect user data from unauthorized access, ensuring that users are confident in the safety of their personal information.
  • Providing Choices to Users: The privacy policy informs users about their rights and choices concerning their data, such as the ability to review, update, or delete their information, and options to manage communication preferences.
  • Handling Sensitive Information: The application gathers sensitive data from drivers, including Aadhaar and driver’s license details; the privacy policy explains how this data will be handled with the highest care and adherence to regulations.
  • Guiding Third-Party Interactions: The driver information is shared with third parties, the privacy policy outlines the circumstances under which this occurs and provides drivers with transparency regarding such interactions.
  • Addressing Cookies and Tracking: The application uses cookies or similar tracking technologies, the privacy policy explains how these tools enhance the user experience and collect certain data.
  • Facilitating Communication: The privacy policy serves as a communication tool between the platform and users, ensuring that users are aware of the platform’s commitment to privacy and how their data will be managed.

Device Permissions

Device permissions are authorizations granted by users to applications, enabling them to access specific features and data on devices. These permissions regulate an app’s access to device resources.

Passenger Permissions:

  • Location: For location-based services like locating taxis nearby, pickup/drop-off, and ride monitoring.
  • Notifications: For timely updates on ride progress, driver arrival, and promotions.
  • Contacts: For arranging rides for others and designating emergency contacts.
  • Autofill OTP: For convenient login/verification via SMS.
  • Display Over Other Apps: Ensures crucial updates are visible even while using other apps.
  • Phone: Enables calling drivers or customer service from within the app.
  • Images: Allows users to submit complaints with images.

Driver Permissions:

  • Location: Essential for navigation and real-time updates to passengers.
  • Notifications: Crucial for trip requests and passenger updates.
  • Autofill OTP: Enhances convenience and efficiency during login.
  • Contact: Enables SOS alerts to designated emergency contacts.
  • Display Over Other Apps: Keeps ride requests and navigation visible at all times.
  • Phone: For contacting passengers or customer support.
  • Camera: For document verification (Aadhaar, License).
  • Storage Access: For uploading verification documents.
  • Do-Not-Disturb & Battery Optimization: Ensures uninterrupted service and safe driving.

Vendor Permissions:

  • Camera & Storage: For document verification (PAN, Aadhaar, vehicle info).
  • Notifications: For payment details, cab status, and operational info.
  • Autofill OTP: For efficient account access.

Information We Collect

We collect various categories of data depending on your role. This is used to ensure safety, efficiency, and service quality.

Passengers: Personal info (Name, Email, Phone, Payment), Trip History, Ride Requests, Device info.

Drivers: Personal info (Aadhaar, License), Trip/Ride history, Earnings, Device info.

Vendors: Financial info (Bank, Tax), Vehicle Registration, Insurance details.

How We Use Your Information

  • Matching drivers and passengers and facilitating payments.
  • Verifying identities to ensure total safety and security.
  • Personalizing user experience and targeted communication.
  • Ensuring compliance with local laws and regulations.
  • Analyzing traffic patterns to optimize performance.

Account Deletion Policy

Users, Drivers, and Vendors can request account deletion. We ensure all pending bookings, payments, and verification requests are resolved before finalizing the deletion to maintain system integrity.

Our Commitment

Rigel Track Call Taxi uses modern encryption technology and strict access controls to protect your data. Your trust is our priority.